Special Needs

If you have a disability or you experience mobility difficulties, you may require special assistance at the airport. Even if you are fairly mobile, there can be long distances to travel within airports and assistance might therefore still be required. This page provides you with all the information you need so that you know what to do before you come to the airport.

First of all, your airline is responsible when you are on board the aircraft. Pulkovo Airport Saint Petersburg is responsible for providing special assistance at the airport. Therefore, please pre-book all assistance through your airline (your airline’s website will contain details of how to do this). Please inform your airline of your particular need at the time of booking or at least 48 hours before your travel. Try and give as much notice as possible so we can make the necessary arrangements. If you forget, we will still make every effort to help you in a timely manner.

Pulkovo Airport Saint Petersburg can also pre-book special assistance. We ask you to request airport’s assistance at least 48 hours in advance. If you request assistance later, be aware that you may have to wait a little longer. If you request assistance within two hours of departure, we are unable to guarantee that we will be able to assist you promptly.

To request special assistance from the Airport, please dial +7 921 981-83-44 or +7 921 858-56-71.

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