Baggage Enquiries

If you discover in the baggage claim area that your baggage is missing or damaged, please immediately go to the Baggage Service counter located in the baggage reclaim hall and report it to the airport officer. The airport officer will ask you to file a report and advise you on the next steps.

If you did not file a report at the airport, you will need to call your airline directly.

Please note, that baggage handling and delivery are the responsibility of the airline from check-in until collection.

Airport Baggage Service

Phone: +7 812 331-42-44 (9 am — 8 pm)
Email: lost1@pulkovo-airport.com.

For information on baggage delivery status:
bagdelivery@pulkovo-airport.com