Passenger survey (Non-aviation services)

How old are you?: 17 years and under 18–24 years25–34 years35–44 years45–54 years55–65 years66 years and older

What is the purpose of your last trip?: Business tripShoppingTourism/vacationVisiting relatives/friendsOther

How often do you travel by plane?: First timeOnce a month or more5–6 times a year3–4 times a yearTwice a yearOnce a yearOnce every 2–3 yearsLess often than once in 2–3 years

How long before departure do you usually arrive at the airport?: Less than 60 minutes60–90 minutes90–120 minutesMore than 120 minutes

What is your criteria for choosing a cafe/restaurant?: Brand, popular cafe/restaurant/chainCozy atmosphereFood qualityPricing policyService speedOtherI did not visit the cafe / restaurant at the airport

If you have NOT visited a cafe/ restaurant at Pulkovo Airport, then for what reason?: Do not like the presented in the airport cafe/ restaurantsI arrive at the airport exactly to the time of departure, not enough time to visit the cafesI prefer to spend my free time before departure shopping at airport shopsPrices are too highOtherI visited the cafe/ restaurant at the airport

What types of cafes / restaurants, in your opinion, is lacking in the Pulkovo airport? (type, brand, menu, etc.)

What influenced your decision about the purchase?: I needed to buy something as a giftI planned the purchase in advanceI saw that everyone was buying and decided to buy tooI saw the product at a low priceI saw the product that I have wanted to buy for a long timeI was asked to buy the product by friends/relativesI was attracted by the promotion/discount on the productThe seller recommended the product to meThe store sells high-quality productsOtherI did not visit stores at the airport

Why did you not buy any product?: Consultants (sellers) did not respond to my questionI did not plan to buy anything today, I came in for no special reasonI purchased goods in a vending machineLines at the cashiersNo money to make a purchaseOnly executive brands are availablePrices are too highThe store does not sell the brand I was looking for (open answer)The store does not sell the product category that I need (open answer)There was not enough time to choose a productToo many people in the store and at the cashierOtherI made purchases at airport stores

What types of stores, in your opinion, is lacking in the Pulkovo airport? (product category, brand, etc.)

If you do NOT use luggage wrapping at Pulkovo Airport, then for what reason?: Flying with hand luggageI use a cover and/or lock for a suitcaseI use the services of another luggage wrapping pointI wrap my luggage at home on my ownNot necessaryPrices are too highOtherI use the luggage wrapping service at the airport

If you use parking at Pulkovo Airport, then for what reason?: Cheaper than taxi/ carsharingDuring the trip, the car left in the airport parking lot is safeIt is more convenient to get to/from the airport by your own transportOtherI do not use parking at the airport

If you do NOT use parking at the airport, then for what reason?: I do not have a carI use public transportIncomprehensible entrance / exit schemeIt is difficult to find a free parking lotMore expensive than taxi/ carsharingPrices are too highOtherI use parking at the airport

If you do NOT use the Fast Track service at Pulkovo Airport, then for what reason?: Bad serviceI did not know about this serviceNot necessaryPrices are too highOtherI use Fast Track service at the airport

Which category of Business lounge visitors you can include yourself?: I am a holder of Dragon Pass cardI am a holder of Priority Pass cardI bought a one-time visitOther

If you do NOT visit Business lounge at Pulkovo airport, then for what reason?: Bad serviceI did not know about Business loungeNot necessaryPrices are too highOtherI use the services of the Business lounge at the airport