Contact Form

Dear Site Visitors,

We wish you a Happy New Year and a Merry Christmas!

Please, be informed that between 3 pm on December 31, 2015 and January 10, 2016 inclusive enquiries filed via the Feedback form will not be processed.

For urgent issues, please, contact the Information Service at +7 812 337-38-22 or +7 812 337-34-44.

You can find certain information the FAQ section.

All the enquiries will be registered after January 11, 2016.

Please be advised, that the Pulkovo’s airport (Northern Capital Gateway) responsibility is limited to passenger transportation, in particular to providing services to the arriving & departing passengers and aircrafts.


Northern Capital Gateway does not deal with packages and cargo and does not provide information on immigration to and from the Russian Federation, visas, and customs processes.

Also, please note that any questions and claims regarding air tickets, lost or damaged baggage, flight delays and such should be sent directly to the providing airline.